At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Objective
The Billing Specialist plays a key role in managing financial transactions within the organization. Their responsibilities include performing accounting, customer service, and organizational tasks to ensure timely and efficient customer billing processes. This includes preparing invoices, verifying the accuracy of billing information, addressing discrepancies, and ensuring that clients or customers receive accurate and timely invoices.
Key Accountabilities
• Reviews customer contracts, validates pricing to assess discounts and to ensure client is invoiced accordingly.
• Review of work orders as part of the daily integration and generates invoices for customers following the use of the service.
• Processing credit notes in a timely basis.
• Calculates usage and bills customer for over usage.
• Prepares reports required to complete billing.
• Executes the billing cycle including printing, billing portals / email, and filing as required.
• Communicates company policies regarding billing to both internal and external clients addressing billing queries.
• Performs other duties as required.
Qualifications
• College Diploma (or equivalent) or a related field is required.
• Minimum of 2 years of relevant billing experience in a corporate environment including customer service and account reconciliation.
• Working knowledge of Salesforce, NetSuite or similar software is an asset.
• Working knowledge of MS Office Suite including Word, Outlook, Excel is required.
• Advanced time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands.
• Advanced customer service and communication skills to create a positive client experience with each customer interaction.
• Good listening and verbal communication skills to understand customer queries and clarify information, policies, or processes.
• Ability to work independently and as a member of a team.
• Fluency in English & French, written and oral is a must!
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.