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Manager, CCS
The manager in the Cision CX Customer Content Services (PRN) department is responsible for driving high performance of a team dedicated to providing the very best customer service, focused on accuracy, revenue generation at the point of sale and client retention/satisfaction. The manager is charged with growth and development of all direct reports and helps create and evolve strategy for the Cision CX department. The manager handles complex specialist and Team Lead escalations, especially focused on Enterprise sales territories; will handle complex troubleshooting and content reviews; and handles client follow up in partnership with their specialists and Team Lead, especially focused on the Enterprise client base.
Job Responsibilities Include:
• Onboard top-level clients
• Handle top-level client escalation, issues
• Host Content Workshops (best practices, IR, strategy sessions)
• Work cohesively with our Sales colleagues on client retention efforts
• Focus on career and professional growth among all specialists (new hires and senior staff)
• Ability to manage up, or manage out staff to maintain top-level staff and customer experience
• Follow-up training ("on the job" experiences)
• Manage, influence, and display corporate values
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
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